Accepted payment methods are: Paypal, Visa, Carte Bleue, Mastercard, American Express, Apple Pay. Klarna 3X credit card payment free of charge.

Your banking information is only used as part of your purchase on our site.

For security reasons and to protect your personal information and that of our customers, we do not have access to further details regarding the card used during payment.

We do not store any banking information.

Your card data is redirected directly through third-party and independent banking, payment systems to your personal account affiliated with the card, providing an additional level of security. Transactions are managed by these own systems and applications.

Bank or third-party payment systems are very secure, and they generally require prior authorization with the display of the last four digits of the card before making a payment or payment authorization by 3D Secure system.

In addition, our website is 100% secure (HTTPS) and our digital platforms are the most secure providers in the world.

We invite you to check your UNWANTED folders and PROMOTIONS folders. Rest assured, all notifications concerning your orders, namely order confirmation, order number, tracking number of your package etc. are sent by e-mail. It happens that certain emails accidentally slip into your “ Junk ” folder or “ Promotions ” folder. We strongly recommend that you check your folders in case your confirmation email could have slipped there.

Nous vous invitons à vérifier vos dossiers INDÉSIRABLES et dossiers PROMOTIONS. Soyez rassurée, toutes les notifications concernant vos commandes à savoir confirmation de commande, numéro de commande, numéro de suivi de votre colis etc ... sont envoyés par e-mail automatiquement après la confirmation de votre achat. Il arrive que certains mails se glissent malencontreusement dans vos dossier "Indésirables" ou dossier "Promotions". Nous vous recommandons vivement de vérifier vos dossiers au cas où votre email de confirmation pourrait s'y être glissé dans la rubrique "Connexion"

Si vous rencontrez des difficultés pour retrouver ces informations, n'hésitez pas à consulter votre compte client en vous connectant sur notre boutique en ligne.

Modification/cancellation of your order is possible within 2 hours after your initial purchase, by contacting us by email at hello@odeetrime.com

If your jewelry is not suitable, you have 30 days to return your order, excluding customizable or worn jewelry.

NB: We do not carry out exchanges – We only refund.

If you receive an incomplete order, check your order history . Maybe it was sent in two parts You should have received an email from our team notifying you of a two-part shipment. This means that a product is backordered or out of stock, and has been removed by customer service. Rest assured, the rest of your order will be sent when the item(s) in question are back in stock.

You can still contact us to request an exchange or cancellation of this product(s).

When possible, always check the condition of your package before accepting delivery. If a damaged package is accepted, it will be more difficult to assert a claim.

Logistics has video and computer controls to check the contents of packages before they are sealed. If a product is missing, it is imperative to report it immediately by e-mail to hello@odeetrime.com , accompanied by a photo, as well as your order number so that we can act appropriately and carry out investigations. searches as quickly as possible (such as the weight of the package on departure, at the transport agency, on arrival, etc.).

A period of 24 hours is allowed from receipt of the package to report by email any missing or damaged item. Beyond this deadline, we will not be able to study requests or propose solutions.

Furthermore, control and monitoring are carried out for each order, in particular with regard to the quality of service, in order to provide products in the best possible condition and to respect delivery dates as much as possible.

Despite all our efforts to ship in the best possible manner, there may sometimes be packaging problems during transport. Although these incidents are rare and of a diverse nature, we would like to point out that we are not held responsible for these incidents beyond our control.

For any questions regarding a dispute, the Ode & Rime team remains at your disposal by email, hello@odeetrime.com , Monday to Friday from 9 a.m. to 6 p.m.

Although such situations are very rare and unusual, our goal is to find a quick solution to this inconvenience.

To best assist you in this situation, if you have not received your package although the carrier identifies it as delivered, contact us by email at hello@odeetrime.com indicating your name, first name and order number.

Following your request, we will initiate a dispute/investigation request with the carrier so that an investigation can be carried out.

Generally, please note that timelines may be extended when it comes to an in-depth investigation, and it may take up to 30 business days to get feedback from the investigation.

We also invite you to contact the carrier chosen during your purchase in order to have additional information regarding the status of your delivery by providing them with your tracking number.

Metropolitan France:

-Standard Delivery at €6.50

-Delivery Hand delivery against signature for €10

- Worldwide Relay Standard Delivery €5

-Standard delivery Free from 85€ of purchases

Overseas:

-Standard delivery 10 days at 14€

-Eco-Overseas delivery (deadline +20 days extra) at €10

-Standard delivery Free from 85€ of purchases

Europe: (Åland Islands, Albania, Andorra, Germany, Armenia, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, Georgia, Germany, Gibraltar, Greece, Greenland, Guernsey, Vatican City State, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Monaco, Montenegro, Countries -Netherlands, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Svalbard and Jan Mayen, Sweden, Switzerland, Turkey):

-Standard delivery at 16€

-Free standard delivery from 100€ of purchases

United Kingdom:

- International standard delivery at 20€

-Standard delivery Free from 200€ of purchases

Spain, Portugal:

- Standard delivery Ponto Pack - InPost at 5€

-Standard delivery Ponto Pack - InPost Free from 85€ of purchases

United States & Canada:

-International Shipping 8 - 10 business days 35€

-Free International Shipping 8 - 10 business days on orders over 200€

Our shipping policy provides for your packages to be shipped within 48h - 72h (open days). All your orders are processed and prepared with care by our team with unique packaging to make your experience even more warm and special.🤍

We do everything we can to ship your orders as quickly as possible.

Delivery of your packages after shipment takes place:

In France:

Standard delivery 2 to 3 working days (after shipping) Colissimo delivery

Delivery Mondial Relay 4 to 5 working days (after shipping)

International:

-Standard delivery 4 to 8 working days. (after shipping)

Delays caused by delivery services are not the result of our good will. Delivery costs cannot be reimbursed if deadlines are not respected by their services.

NB: you may be required to pay customs fees, depending on the legislation in force in the country of destination.

In all cases, we invite you to regularly check the tracking of your order by logging into your customer account, or to contact us at hello@odeetrime.com for any other questions.

It happens that you are notified by our carrier a day in advance of the arrival of your packages even though they do not arrive until the next day.

Check with your guardian, entourage or neighborhood if your package has not been received in your name.

If you have not received it the next day (working days) or after checking you still do not have the package in hand, you can contact our customer service hello@odeetrime.com by providing your Name, First name and Order number.

We undertake to respond to you within 48-72 hours (working days).

We also invite you to contact your chosen carrier during your purchase in order to have additional information regarding the status of your delivery by providing them with your tracking number.

You have 30 days to make a return & refund request to our after-sales service by email: hello@odeetrime.com.

Please note that shipping costs will be free for returns made within 7 days of receipt of your order (Excluding Switzerland, United Kingdom, United States, Canada and Australia). After this period, in accordance with our current return policies, the shipping costs for returning your item(s) will be entirely your responsibility.*

Personalized items cannot be exchanged and/or refunded.

Please do not hesitate to contact us at hello@odeetrime.com if you have any questions or need further clarification on our returns and shipping policies.

Our customer service team is available to assist you and provide you with all the necessary information.

NB: Beyond 30 days, no request for reimbursement, voucher or credit will be accepted when the deadline has been exceeded.

All returns are made by post only.

Before returning your order, you must make a request to our after-sales service team by email: hello@odeetrime.com, providing us with your NAME, FIRST NAME & ORDER NUMBER.

We will process your request within 48-72 hours (working days) and will communicate to you by email the details and instructions to follow for your return & refund.

To be eligible for a refund and for your return to be compliant and valid, the returned jewelry must be in new condition and complete with its original packaging (box, pouch).

A contribution to the return costs will be applied. The amount will be deducted when your order is refunded.

NB : Please also take care to ensure that the packaging is carefully closed and sealed when returning your package. We also recommend that you keep proof of postage for any eventuality.

We will refund you within 7 days of receiving your return.

Each return request is studied according to our general conditions of sale and our standard return procedures to be validated, thus we reserve the right to refuse reimbursement if the return is not compliant, in perfect condition (worn and/or damaged ) or incomplete (original packaging missing...)

For more details, we invite you to consult our General Terms and Conditions.

* Loss or damage to your package by postal services is your responsibility and cannot be exchanged and/or refunded.

We process your refund within 7 days (working days) of receipt of the return.

You will receive confirmation by email of your refund. The refund will only be made to the payment method used during your initial purchase on our store.

A contribution to the return costs will be applied. The amount will be deducted when your order is refunded.

For any questions, requests, need for assistance or anything else, we are here for you and remain at your disposal if necessary.

To do this, we invite you to contact us directly by email at hello@odeetrime.com .

Our team is here to listen to you and remains fully mobilized to provide support to our customers.

We are available Monday to Friday, 9 a.m. to 6 p.m., to respond to all requests.

We undertake to process and respond to each request within 48 to 72 hours (working days) .

Our team is committed to serving each customer, always striving to respond in the most optimal and satisfactory way possible.

NB: For any request relating to your orders, we would be grateful if you could provide your Name, First Name and Order Number .

This information plays a crucial role in processing your after-sales service requests and in monitoring your correspondence.

By providing them, you help us speed up and simplify the processing of your requests. If you ever have difficulty finding this information, do not hesitate to consult your customer account by logging into our online store.

Without these order numbers, it will unfortunately be impossible for us to process your requests.